Refund Policy
Effective Date: January 1, 2026
At Safe Rx Store, customer satisfaction and safety are important to us.
Due to the nature of pharmaceutical products and healthcare regulations, our refund policy is outlined below.
1. Prescription Medications
For safety and regulatory reasons, prescription medications cannot be returned or refunded once they have been dispensed or shipped.
This policy complies with federal and state pharmacy regulations to ensure medication integrity and patient safety.
2. Order Cancellations
- Orders may be canceled before they are processed or shipped.
- Once an order has entered fulfillment, cancellation may not be possible.
- Telehealth consultation fees are non-refundable once the consultation has taken place.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- Provide your order number.
- Include clear photos of the issue.
- We will review and resolve the matter promptly.
4. Non-Prescription Products
Eligible over-the-counter (OTC) products may be returned within 14 days of delivery if unopened and in original packaging.
Return shipping costs may apply unless the return is due to our error.
5. Refund Processing Time
Approved refunds are processed within 5–10 business days.
The time it takes for funds to appear depends on your financial institution.
6. Shipping Fees
Shipping fees are non-refundable unless the return is due to an error on our part.
7. Contact Information
For refund requests or questions, please contact:
Safe Rx Store
Phone: +1 (206) 837-9004
Email: support@saferxstore.com
Safe Rx Store reserves the right to update this Refund Policy at any time.